Judgment-free answers

Questions & answers

Everything you wanted to ask — answered honestly, discreetly, judgment-free.

Can I buy without registering on the website?

Yes, registration on the website is not required to purchase a product.

Where can I see the products in person?

Unfortunately, Neba doesn't have a physical store at this stage. Products can only be purchased online, through our website [neba.com.ge](http://neba.com.ge), Instagram, or Facebook.

Are the products safe?

Yes. All our products are made from medical-grade silicone — BPA-free, hypoallergenic, and body-safe materials. We sell only certified, high-quality products. Our products are certified under: CE, RoHS, MSDS (Chemical Properties), Stacking Test (Stacking Test Confirmation), UN38.3 (Lithium Battery Safety), EC 1907/2006 (REACH compliant), and Drop Test (Drop Test Confirmation).

How do I care for a vibrator?

Every product comes with care instructions. Important: wash it with soap and lukewarm water before and after use. Do not store it in a polyethylene (plastic) bag.

How long will my order take to arrive?

Within Tbilisi: 1–2 business days. Outside Tbilisi: 3–5 business days.

What does delivery cost?

Standard delivery within Tbilisi (1–2 business days) is free. You can also use express delivery and receive your order the same day it's placed — this costs 8 GEL. Delivery outside Tbilisi takes 3–5 business days.

What about the packaging? Will others know what I bought?

No. All orders within Tbilisi are delivered by us personally, without any intermediary company, and outside the city we send them via Georgian Post in neutral, unmarked packaging. The packaging does not have Neba's name, logo, or any indication of the product or brand. Your privacy is our priority.

Can I return a product?

For hygiene reasons, opened products cannot be returned. If you receive a damaged product, an exchange or refund is possible. In such cases, please contact us within 24 hours of receiving your order.

Is my data protected?

Completely. Your data is protected in accordance with Georgian legislation. We will never use your data for personal purposes, let alone share it with anyone.

Do I need to be 18 to order Neba?

Yes. Our products are intended for adults only - by ordering, you confirm you are 18 or older.