Shipping policy

Neba Shipping Policy

Standard Shipping — Free
Delivery within 1–2 business days, available on all orders across Georgia.

Express Shipping — 8 GEL
Same-day delivery for orders placed before 2:00 PM. Orders placed after this time will be shipped the next business day. Available within Tbilisi only.

Regional Shipping — 15 GEL
Delivery within 2–5 business days for orders outside Tbilisi.

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Order Processing
Orders are processed and dispatched within 24 hours of confirmation (excluding weekends and public holidays).

Tracking
A tracking link will be sent via SMS or email once your order ships.

Delivery Issues
If your package is delayed, damaged, or an incorrect address was provided, please contact us at [support email/phone] within 48 hours of expected delivery so we can assist.

Public Holidays
Delivery times may be extended during national holidays.