Refund policy

Due to the intimate nature of our products, we are unable to accept returns on opened or used items for hygiene reasons.

If your order arrives damaged or defective, please get in touch with us within 24 hours of receiving it. Send us a message at hello@neba.ge or via Instagram DM @neba.shenia with a photo of the issue, and we will either replace the product or issue a full refund — your choice.

We stand behind everything we sell and will always make it right.